Customer Relationship Management Industry Top Players are Microsoft Corporation and Oracle Corporation

Customer Relationship Management Industry Data Book - Customer Experience Management, Customer Self-service Software, Digital Experience Platform, Sales force Automation Software, Sales Training Software, Marketing Automation Market Size, Share, Trends Analysis, And Segment Forecasts, 2023 - 2030

Grand View Research’s customer relationship management industry databook is a collection of market sizing information & forecasts, competitive benchmarking analyses, macro-environmental analyses, and regulatory & technological framework studies. Within the purview of the database, all such information is systematically analyzed and provided in the form of presentations and detailed outlook reports on individual areas of research.

Access the Global Customer Relationship Management Industry Data Book, 2023 to 2030, compiled with details like trade data, pricing intelligence, and competitive benchmarking.

Customer Experience Management Market Report Highlights

The global Customer Experience Management Market size was valued at USD 10.65 billion in 2022 and is expected to expand at a compound annual growth rate (CAGR) of 15.4% from 2023 to 2030.

• The speech analytics segment is about to witness a significant CAGR of 17.0% during the forecast period. Through the calls, they assist enterprises in identifying areas of trends, opportunities, and concerns. Speech analytics tools in contact centers help improve agent performance, monitor compliance, streamline business processes, improve first-call resolution, and improve customer experience.
• The mobile touchpoint segment is anticipated to expand at a CAGR of 17.2% over the forecast period. The segment's expansion can be attributed to the increased use of smartphones, which enables businesses to develop mobile marketing strategies. Furthermore, mobile CEM solutions enable mobile carriers to participate in the development of long-term customer relationships through customer-initiated requests.
• The cloud segment is anticipated to expand at a CAGR of 17.5% over the forecast period. The cloud deployment model enables enterprises to purchase only the features, added applications, or an updated version of the software based on the pay-as-you-go subscription model. Owing to these benefits, large enterprises are gradually investing in CEM software and collaborating with technology providers for digital transformation.
• The BFSI segment is anticipated to register the highest CAGR of 16.7% over the forecast period. The segment growth can be attributed to the increasing adoption of cloud-based deployment models and investments in advanced technologies to offer digital finance management assistance.
• Asia Pacific is expected to register the highest CAGR of 17.1% over the forecast period. With a significant presence of call centers, an increasing trend of social media marketing, and a growing emphasis on customer satisfaction across industries and sectors, the regional market is expected to grow.

Digital Experience Platform Market Report Highlights

The global Digital Experience Platform Market size was valued at USD 11.17 billion in 2022 and is expected to expand at a compound annual growth rate (CAGR) of 13.7% from 2023 to 2030.

• The platform segment is expected to witness a considerable growth of CAGR at 12.9% over the forecast period. Advances in technology are particularly allowing organizations to modernize their internal operations, cut down paper costs, reduce errors, easily onboard new employees, and drive better communication between departments. Better utilization of data with the help of AI and ML is also allowing organizations to deliver exceptional customer experiences more effectively
• The cloud segment is expected to witness a considerable CAGR at 15.3% over the forecast period, owing to the ease in deployment, relatively lower investments in physical infrastructure, and hassle-free integration associated with cloud deployment
• The business-to-consumer segment is expected to witness a considerable CAGR at 14.2% over the forecast period, owing to the rising interest in content personalization to offer an enhanced customer engagement experience
• The IT & telecom segment is expected to witness a considerable CAGR of 13.6% over the forecast period. With continued digitalization and the growing use of connected devices, the adoption of digital experience platforms by IT & telecom companies is expected to gain traction over the forecast period
• The Asia Pacific regional market is anticipated to grow at a significant CAGR and reach USD 7,804.8 million by 2030. The growth of the Asia Pacific DXP market can be attributed to the rising penetration of mobile devices such as smartphones & tablets, growing public & private investments in the IT industry, and a considerable increase in per capita incomes 

Order your copy of Free Sample of “Customer Relationship Management Industry Data Book - Customer Experience Management, Customer Self-service Software, Digital Experience Platform, Sales force Automation Software, Sales Training Software, Marketing Automation Market Size, Share, Trends Analysis, And Segment Forecasts, 2023 - 2030” Data Book, published by Grand View Research

Sales Training Software Market Report Highlights

The global Sales Training Software Market size was valued at USD 2.14 billion in 2022 and is expected to expand at a compound annual growth rate (CAGR) of 14.3% from 2023 to 2030.

• The cloud-based segment is expected to grow significantly from 2022 to 2030. Various companies are focusing on migrating their sales training software to a cloud platform to reduce maintenance costs and increase the revenue stream
• For instance, in April 2022, RAIN GROUP, a sales training company, collaborated with ValueCore, a cloud-based ROI platform company, to enable sales & marketing companies to represent entrancing value propositions to their customers
• The SME segment is expected to observe a rapid CAGR during the forecast period as SMEs are adopting sales training software to train their marketing & sales representatives to improve their brand identity worldwide in a minimum time
• The IT & telecom segment is anticipated to experience notable growth during the forecast period as the IT & telecom companies are focusing on increasing the customer retention rate through effective marketing & sales strategy
• Asia Pacific is expected to register the fastest CAGR from 2022 to 2030 due to the increasing focus of end-use firms on sales training and enablement platforms to convert maximum leads into customers and stay competitive in their respective industries

Go through the table of content of Customer Relationship Management Industry Data Book to get a better understanding of the Coverage & Scope of the study

Key players operating in the Customer Relationship Management industry are:

• Advanced Cell Technology Inc.
• STEMCELL Technologies Inc.
• Cellular Engineering Technologies Inc.
• CellGenix GmbH
• PromoCell GmbH
• Kite Pharma
• Lonza
• Cellartis AB
• Angel Biotechnology
• Brainstorm Cell Therapeutics

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