The global customer information system market size is anticipated to reach USD 3,104.2 million by 2030 and is expected to expand at a CAGR of 12.6% during the forecast period, according to a new report by Grand View Research, Inc. The increasing digital transformation across the utility and telecom sectors propels the market.
As organizations strive to modernize their infrastructure and improve operational efficiency, adopting CIS platforms has become essential. These systems enable centralized customer data management, billing, and service interactions, significantly enhancing transparency and responsiveness. The shift toward cloud-based deployments and the integration of artificial intelligence are further accelerating the demand for CIS solutions, allowing companies to deliver more personalized and timely services.
The rising global consumption of utilities such as electricity, water, and gas, which necessitates robust systems for tracking and managing customer usage, is expected to drive market growth. With growing urbanization and industrialization, utility providers are pressured to optimize resource distribution and improve customer engagement. CIS platforms offer advanced analytics and real-time monitoring capabilities that support these goals, making them indispensable for modern utility management. Additionally, the proliferation of smart meters and IoT devices has led to an exponential increase in customer data, which CIS solutions are uniquely positioned to handle efficiently.
Furthermore, the emphasis on customer-centric business models encourages enterprises to invest in upgraded CIS technologies. As consumer expectations evolve, businesses prioritize seamless digital experiences and proactive service delivery. CIS platforms with predictive analytics and mobile accessibility enable organizations to anticipate customer needs and resolve issues swiftly. Strategic partnerships and technological innovations contribute to market expansion, as vendors collaborate to enhance system capabilities and offer integrated solutions tailored to diverse industry requirements.
Download a free sample PDF of the Customer Information System Market Intelligence Study, published by Grand View Research.
Further key findings from the report suggest:
- In terms of segment, solution accounted for a revenue of USD 1,123.6 million in 2024.
- Services is the most lucrative component segment registering the fastest growth during the forecast period.
- In terms of region, North America was the largest revenue generating market in 2024.
- Country-wise, South Korea is expected to register the highest CAGR from 2025 to 2030.
List of Key Players in the Customer Information System Market
- Oracle Corporation
- SAP SE
- IBM Corporation
- Advanced Utility Systems
- Cayenta
- Fluentgrid Limited
- Gentrack
- Hansen Technologies
- Itineris
- Milestone Utility Services
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